Terms & Conditions

Last Updated: December 2024

1. Acceptance of Terms

By accessing and using the MAMAJI website (ridhisidhiexports.shop) or engaging our services, you agree to be bound by these Terms and Conditions. If you do not agree to these terms, please do not use our website or services.

2. About MAMAJI

MAMAJI is the brand name of Ridhi Sidhi Exports, a company providing IT services including web development, cloud solutions, security audits, automation, and managed support. Our registered address is:

Ridhi Sidhi Exports (MAMAJI)
1819, Ghee Walo Ka Rasta, Tisra Chouraha, Johari Bazar, Jaipur, Jaipur, Rajasthan, 302003

3. Services Description

MAMAJI provides the following IT services:

• Web and mobile application development
• Cloud computing and DevOps solutions
• Cybersecurity audits and compliance
• Business process automation
• Data analytics and business intelligence
• Managed IT support and maintenance

All services are provided subject to separate service agreements that will be executed for each project.

4. Client Responsibilities

As a client of MAMAJI, you agree to:

• Provide accurate and complete information required for service delivery
• Cooperate with our team during project execution
• Make timely payments as agreed in service contracts
• Respect intellectual property rights
• Use our services in compliance with applicable laws
• Maintain confidentiality of sensitive project information

5. Payment Terms

Payment terms for MAMAJI services are as follows:

• Payment schedules will be defined in individual service agreements
• Invoices are due within 30 days of receipt unless otherwise specified
• Late payments may incur interest charges as per applicable laws
• All prices are exclusive of applicable taxes unless stated otherwise
• We reserve the right to suspend services for non-payment

6. Intellectual Property

Intellectual property rights are governed as follows:

• Client retains ownership of their existing intellectual property
• MAMAJI retains ownership of proprietary tools, methodologies, and frameworks
• Work product created specifically for the client will be owned by the client upon full payment
• Open source components used in projects remain subject to their respective licenses
• Both parties agree to respect each other's intellectual property rights

7. Confidentiality

MAMAJI is committed to maintaining the confidentiality of client information:

• We will not disclose confidential information to third parties without consent
• Confidential information includes business plans, technical specifications, and proprietary data
• Our team members are bound by confidentiality agreements
• Confidentiality obligations survive termination of service agreements

8. Service Level Commitments

MAMAJI commits to:

• Deliver services with professional competence and care
• Meet agreed project timelines and milestones
• Provide regular project updates and communication
• Address issues and concerns promptly
• Maintain high standards of quality and security

9. Limitation of Liability

To the maximum extent permitted by law:

• MAMAJI's liability is limited to the total amount paid for the specific service
• We are not liable for indirect, incidental, or consequential damages
• We are not responsible for third-party actions or system failures beyond our control
• Clients are responsible for backing up their data
• Force majeure events may excuse performance delays

10. Website Usage

When using the MAMAJI website, you agree to:

• Use the website only for lawful purposes
• Not attempt to gain unauthorized access to our systems
• Not use automated tools to scrape or harvest content
• Respect our intellectual property rights
• Not transmit harmful or malicious code

11. Privacy and Data Protection

Your privacy is important to us. Please review our Privacy Policy to understand how we collect, use, and protect your personal information. By using our services, you consent to our data practices as described in the Privacy Policy.

12. Termination

Either party may terminate service agreements with written notice:

• Termination notice periods will be specified in individual contracts
• We may terminate services immediately for breach of terms
• Upon termination, clients must pay for services rendered
• Confidentiality obligations continue after termination

13. Dispute Resolution

Any disputes arising from these terms or our services will be resolved through:

• Good faith negotiations between the parties
• Mediation if negotiations fail
• Arbitration in Jaipur, Rajasthan, India if mediation fails
• Governing law: Indian law

14. Force Majeure

MAMAJI shall not be liable for any failure or delay in performance due to circumstances beyond our reasonable control, including but not limited to natural disasters, government actions, war, terrorism, or pandemic-related restrictions.

15. Modifications

We reserve the right to modify these Terms and Conditions at any time. Changes will be posted on our website with an updated "Last Updated" date. Continued use of our services after changes constitutes acceptance of the modified terms.

16. Severability

If any provision of these Terms and Conditions is found to be invalid or unenforceable, the remaining provisions will continue to be valid and enforceable.

17. Contact Information

For questions about these Terms and Conditions, please contact us:

18. Governing Law

These Terms and Conditions are governed by and construed in accordance with the laws of India. Any legal proceedings shall be subject to the jurisdiction of the courts in Jaipur, Rajasthan.