Refund & Cancellation Policy

Last Updated: December 2024

1. Overview

This Refund and Cancellation Policy outlines the terms and conditions for refunds and cancellations of services provided by Ridhi Sidhi Exports (MAMAJI). We are committed to providing clear, fair, and transparent policies for all our clients.

2. General Refund Policy

MAMAJI offers refunds under specific circumstances as outlined below. All refund requests must be submitted in writing to contact@ridhisidhiexports.shop within the specified timeframes.

3. Service-Specific Refund Terms

3.1 Web Development Services

Eligibility for Refund:

• Project cancellation within 48 hours of contract signing: 100% refund
• Project cancellation before development begins: 90% refund
• Project cancellation after 25% completion: 50% refund
• Project cancellation after 50% completion: 25% refund
• No refund after 75% project completion

3.2 Cloud & DevOps Services

Eligibility for Refund:

• Service cancellation within 7 days of initiation: 100% refund
• Service cancellation within 30 days: 75% refund
• Service cancellation within 60 days: 50% refund
• No refund after 60 days of service

3.3 Security & Compliance Services

Eligibility for Refund:

• Service cancellation before audit begins: 100% refund
• Service cancellation after audit begins: 50% refund
• No refund after audit completion

3.4 Managed IT Support

Eligibility for Refund:

• Service cancellation within 30 days: 100% refund
• Service cancellation within 60 days: 75% refund
• Service cancellation within 90 days: 50% refund
• No refund after 90 days of service

4. Non-Refundable Services

The following services are non-refundable once delivered:

• Completed security audits and reports
• Delivered custom software solutions
• Completed data migration services
• Training sessions and workshops
• Consultation services already provided

5. Refund Process

To request a refund, please follow these steps:

1. Submit Request: Send an email to contact@ridhisidhiexports.shop with the subject "Refund Request"
2. Include Details: Provide your project/service details, reason for refund, and any supporting documentation
3. Review Period: We will review your request within 5-7 business days
4. Processing: Approved refunds will be processed within 10-15 business days
5. Confirmation: You will receive confirmation once the refund is processed

6. Refund Methods

Refunds will be processed using the same payment method used for the original transaction:

• Bank transfers: 5-7 business days
• Credit/Debit cards: 7-10 business days
• UPI payments: 3-5 business days
• Cheque payments: 10-15 business days

7. Cancellation Policy

7.1 Client-Initiated Cancellation

Clients may cancel services by providing written notice to MAMAJI. Cancellation terms vary by service type as outlined above.

7.2 MAMAJI-Initiated Cancellation

MAMAJI reserves the right to cancel services in the following circumstances:

• Non-payment of invoices beyond 30 days
• Breach of service agreement terms
• Inappropriate or illegal use of our services
• Non-cooperation from client affecting service delivery

7.3 Force Majeure Cancellation

Either party may cancel services due to circumstances beyond their control, including natural disasters, government actions, or pandemic-related restrictions.

8. Partial Refunds

In cases where partial work has been completed, refunds will be calculated based on:

• Percentage of work completed
• Resources utilized
• Time invested
• Third-party costs incurred

9. Dispute Resolution

If you disagree with our refund decision, you may:

• Request a detailed explanation of the decision
• Provide additional supporting documentation
• Escalate the matter to our management team
• Seek mediation if necessary

10. Service Modifications

Instead of cancellation, we encourage clients to consider:

• Modifying project scope
• Adjusting timelines
• Changing service packages
• Pausing services temporarily

11. Refund Timeline

All refund requests must be submitted within the following timeframes:

• Web Development: Within 30 days of project completion or cancellation
• Cloud Services: Within 15 days of service termination
• Security Services: Within 7 days of service completion
• Managed Support: Within 30 days of service termination

12. Documentation Required

To process your refund request, please provide:

• Original invoice or payment receipt
• Service agreement or contract
• Reason for refund request
• Bank account details (for bank transfers)
• Any relevant correspondence

13. Contact Information

For refund and cancellation inquiries, please contact us:

14. Policy Updates

MAMAJI reserves the right to update this Refund and Cancellation Policy at any time. Changes will be posted on our website with an updated "Last Updated" date. Continued use of our services after changes constitutes acceptance of the updated policy.

15. Governing Law

This Refund and Cancellation Policy is governed by the laws of India. Any disputes arising from this policy will be subject to the jurisdiction of the courts in Jaipur, Rajasthan.